Welcome to The Nikki Wise Experience!
Your journey to low maintenance hair that you love starts now!
I understand investing in your hair & trusting a new stylist can be intimidating.
So I appreciate you considering me & I don't plan on taking the task lightly!
Use this page as your pre-visit manual, you'll learn a little bit about your experience with me being a VIP Guest. If you have any questions, you can reach me using the contact info at the top of this page.
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For your convenience and mine, I offer 24/7 online self-booking. I have automated my entire business bc let's face it, my talents are not secretarial. Should you still have questions regarding your first visit you can email me at the link above and I will respond within 48 business hours or less.
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PAYMENT METHODS
I accept all major credit cards except American Express as well as cash & check.
My preferred methods are as follows:
Service/Product: Debit/Credit Card
Gratuity (Optional): Cash (card is available)
SELF BOOKING
For convenience to the both of us I offer self-booking ONLY. My website is designed to educate & inform you on the details of each services & then links you to Vagaro for scheduling.
I HIGHLY recommend you to download the client app and save to your home screen. I am more than happy to help you get set up & walk you through, however out of respect for my other clients & family time I cannot book, cancel or reschedule appointments for you.
Please do not book out further than THREE appointments.
Make sure to allow email, text & push notifications as my system is 100% automated & confirmations come through those methods.
DRESS FOR SUCCESS!!
I recommend coming to each visit wearing something comfy that you don't mind getting ruined. I take preventative measures to protect your clothes, however accidents do happen, so let's prepare for the worst & expect the best!
BEFORE YOU ENTER!
Parking: NWH is an at home salon. Park as far left as possible without blocking in another car. It is ok to park behind the black Acadia, that is mine.
ENTRANCE: Once you've parked follow the rock path around to the door on the deck. Fight the awkwardness and come on in. My salon is directly at the bottom of the stairs. If I am finishing up a client you're welcome to use the restroom or relax in the salon massage chair until I am done. However, I usually don't have a problem with over lapping clients as I like to keep your time as personal as possible.
THE NIKKI EXPERIENCE
BEFORE THE DOOR:
You'll receive a text the morning of your appointment. This will have a couple quick questions for you to select certain experiences. This MUST be filled out prior to your appointment.
YOUR WARM WELCOME:
I know you've been waiting for this in a BIG way... At your visit we'll have a thorough conversation about your hair to make sure we're both confident on how we should proceed with your service. You will feel listened to, excited & taken care of as we explore solutions & plans to create your perfect low maintenance hair color within your financial boundaries.
THE WORKS:
I'll proceed with your color application while keeping you entertained-either with the TV, music, wifi, fun conversation or questions for humans cards. It's completely up to you! Once you're done processing, we'll get you shampooed.
THE NWH EXPERIENCE:
Every New Guest service package from a referral includes a relaxing scalp massage with LED light therapy. I'll dim the light, change the music to something relaxing & stay silent so you can close your eyes & enjoy your 'me time.'
INSPIRATION PICTURES:
Come prepared with pictures of haircuts/colors that you LOVE and ones that you DON'T. I also love the power of before & after pics, but one thing you will learn about me is I RELY on your help bc I always forget to grab one of these photos. If you prefer to not show your face in the after photo I can accommodate that, but know I have an editor app to removed blemishes, bags & add make-up etc.
YOUR IN BETWEEN VISIT SUCCESS PLAN
Maintenance Schedule
Cuts
Gray Coverage
Full Balayage
Balayage Touch up
Toning
Highlights
Waxing
Conditioning Treatments
3-12 weeks
4-6 weeks
12-16 weeks
8-10 weeks
4-6 weeks
6-12 weeks
4-6 weeks
10-16 weeks
POLICIES
Cancelations & Rescheduling:
In order to continue providing the best possible scheduling options to my guests, I do require 48 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment in less than 48 hours notice, a $25 per service cancellation fee does apply & will be due before a new appointment is scheduled. Any prepaid appointments cancelled prior to the 48 hour window will receive a refund minus any banking fees. Please allow up to 7 business days for your account to reflect any refund.
Late Arrivals:
Services for clients running late will be adapted to fit the remaining appointment time with pricing adjustment to accommodate the time missed. Appointments that run longer than 15 minutes may need to be rescheduled all together and a cancellation fee will apply.
Adjustments:
I strive to offer my guests the highest level of satisfaction. If you are having challenges with your cut & color, let me know within 7 days of your visit & I am happy to correct at no additional charge, additional services however will be an additional cost. I am unable to discount or correct at no charge once we have surpassed the 7 day timeframe.
Retail Exchanges:
Should you make a retail purchase you are unsatisfied with, Let's find something better for you! Exchanges at full credit are accepted as long as you notify me within 7 days of your initial purchase. I can not exchange half used or more product.
THIS IS JUST THE BEGINNING
There's so many other exciting things to share with you about your experience with me.
Make sure to look out for some emails over the next couple days breaking down all that comes with being a VIP NWH guest including my rewards program, styling tutorials, your experience customization, and more!
Keep an eye out for a couple emails to help navigate your first appointment.
If you need any additional support, please feel free to reach out. In the meantime, start pinning your inspiration pictures.
Haven't booked yet? Click here to request an appointment with me.
I can't wait to meet you!
Much Love,
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