PAYMENT METHODS

I accept all major credit cards except American Express as well as cash & check.

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My preferred methods are as follows:

Service/Product: Debit/Credit Card

Gratuity (Optional): Cash

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SELF BOOKING

For convenience to the both of us I offer self booking ONLY. My website is designed to educate & inform you on the details of each services & then links you to Vagaro for scheduling. 

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I HIGHLY recommend you to download the Vagaro app and CREATE a profile.  I am more than happy to help you get set up & walk you through, however out of respect for my other clients & family time I can not book, cancel or reschedule appointments for you. 

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Please do not book out further than THREE appointments.

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Make sure to allow email, text & push notifications as my system is 100% automated & confirmations come through those methods. 

COME PREPARED!
I recommend coming to each visit wearing something comfy that you don't mind getting ruined. I take preventative measures to protect your clothes, however accidents do happen, so let's prepare for the worst & expect the best!

BEFORE YOU ENTER!
Parking: I just ask that you park as far left as possible without blocking in another car. It is ok to park behind the black Acadia, that is mine. 
Check in:
It also helps with parking to remain in your car and check in using the Vagaro app. I will notify you using the Vagaro app when I am ready for you to enter.  Once I do so, you can follow the rock path around to the door on the DECK.
 
INSPIRATION PICTURES
Come prepared with pictures of hair cuts/colors that you LOVE and ones that you DON'T.

I also love the power of before & after pics, but one thing you will learn about me is I RELY on your help bc I always forget to grab one of these photos. 

If you prefer to not show your face in the after photo I can accommodate that, but know I have an editor app to removed blemishes, bags & add make-up etc.



  

THE NIKKI EXPERIENCE 

BEFORE THE DOOR:
You'll receive a text the day of your appointment with instructions of what to do when you get here. You'll be able to choose your drink, music & essential oil of choice before walking into the salon.

YOUR WARM WELCOME:
I know you've been waiting for this in a BIG way... At your visit we'll have a thorough conversation about your hair to make sure we're both confident on how we should proceed with your service. You will feel listened to, excited & taken care of as we explore solutions & plans to create your perfect low maintenance hair color within your financial boundaries. 

THE WORKS:
I'll proceed with your color application while keeping you entertained-either with the TV, music, wifi, fun conversation or questions for humans cards. It's completely up to you! Once you're done processing, we'll get you shampooed. 

THE NWH EXPERIENCE:
Every New Guest service package from a referral includes an essential oil-infused hot towel head wrap & relaxing scalp massage treatment with LED light therapy. I'll dim the light, change the music to something relaxing & stay silent so you can close your eyes & enjoy your 'me time.'

YOUR IN BETWEEN VISIT SUCCESS PLAN

Maintenance Schedule

Cuts                 3-12 weeks
Root Refresh       4-6 weeks
Balayage          12-16 weeks
Toning               4-6 weeks
Highlights          8-12 weeks
Waxing            4-6 weeks

POLICIES

Cancelations & Rescheduling:
In order to continue providing the best possible scheduling options to my guests, I do require 48 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment in less than 48 hours notice, a $25 per service cancellation fee does apply & will be due before a new appointment is scheduled. Any prepaid appointments cancelled prior to the 48 hour window will receive a refund minus any banking fees. Please allow up to 7 business days for your account to reflect any refund. 

Late Arrivals:
Services for clients running late will be adapted to fit the remaining appointment time with pricing adjustment to accommodate the time missed. Appointments that run longer than 15 minutes may need to be rescheduled all together and a cancellation fee will apply. 

Adjustments:
I strive to  offer my guests the highest level of satisfaction. If you are having challenges with your cut & color, let me know within 7 days of your visit & I am happy to correct at no additional charge, additional services however will be an additional cost. I am unable to discount or correct at no charge once we have surpassed the 7 day timeframe. 

Retail Exchanges:
Should you make a retail purchase you are unsatisfied with, Let's find something better for you! Exchanges at full credit are accepted as long as you notify me within 7 days of your initial purchase. I can not exchange half used or more product.